Employment Resourcing Coursework Example | Topics and Well Written Essays - 3000 words

Employment Resourcing - Coursework Example It is one of the most prestigious awards in the hospitality industry and was awarded to the Taj Group in 2002 for the best practices in employment resourcing found in the hospitality industry. The management formulated the Taj People Philosophy (TPP) which incorporated the strategies implemented in employment resourcing. The key components of employment resourcing The management at the Taj Group recognized that employees were the company’s most important assets. In alignment with this prioritizing, the management formulated the TPP. This philosophy provides a framework in which the strategies in employment resourcing can be aligned to the strategies focus of the company, which is to provide the best customer service in the industry. Unless the employees are motivated to work for the company, they will not be willing to put their best efforts forward in providing the best possible customer service in the industry. Therefore the management has to pay attention to the fact that t he organizational objectives related to customer service are aligned to the employment objectives of providing the best workplace for the employees to work in. ... For example, the employees accumulated points for their acts of kindness and hospitality. Employees who gained the highest points reached the highest level. The STARS program motivated the employees to perform to the highest level possible so that they could gain the points to reach the higher levels of recognition. This program acted as a motivational tool for the employees to go beyond their usual duties and responsibilities and provide extra care in customer service. As a result the company attained enhanced service standards which enabled the company to generate repeat customers. The STARS program serves to illustrate that strategies in employment resourcing can lead to a sustainable competitive advantage from building a loyal customer base. The strategies of employment resourcing motivate the employees to perform to a higher level, thus enhancing the reputation of the company. The Taj Group also implemented the Balanced Scorecard System. This was a performance management system which was implemented even at the lowest levels of the organizational hierarchy. This performance management system enabled the employees to perceive how their work was linked to the strategic focus of the company. As a result the employees were able to take their own initiatives in enhancing the service standards. Because the employees were motivated to improve their own performance, the management could lower spending in formulating training and development programs. This was a positive outcome from employment resourcing because it is difficult to estimate the return on investment in training and development programs. Therefore the management’s objective is to minimize spending in training and development since the return from this spending is difficult to quantify. The